So, have you got it?! When Boris say that there wasn’t a party at number ten, he means that there might have been a party, but one which nobody attended. And when work and pensions secretary Therese Coffey says that the Department for Work and Pensions (DWP) does not have a ‘duty of care’ to benefit claimants, she actually means that she’ll stick to that version as long as nobody leaks information that contradicts her!

This is why I was particularly delighted when our friend at Disability News Service (DNS), John Pring published an article revealing that Paul Gray, a civil servant commissioned by the DWP to review disability benefit assessments and who was recently giving evidence to the Common’s work and pensions committee, told them:
“Yes, of course there is a ‘duty of care’ in any process of this sort to treat people fairly, appropriately and empathetically.”
Perhaps he hadn’t heard that Coffey has repeatedly claimed that DWP does not have a legal duty to “safeguard” its claimants, who knows? But he also pointed to the duty to ensure the logistics of arranging face-to-face assessments are convenient and appropriate, the way the department communicated with claimants about PIP, and enabling relatives and others to support claimants.
He said: “Those are all things that I think it is entirely appropriate for the department to undertake and my sense is the department is aware of that sense of duty.”
And to compound the situation DNS has also reported how two earlier DWP documents show civil servants discussing the department’s ‘duty of care’. One recommended that the department should carry out a review of its “ongoing Duty of Care”. Whilst a second document, written to assist DWP staff in dealing with claimants who need support in using its services, stated:
“Where the claimant has a known background of mental illness there are minimum requirements that Jobcentre Plus should be adopting to ensure that we are not found to be neglectful in our ‘duty of care’ towards these claimants.”
So there we are, or are we? Who knows? (gently bangs his head against the wall!).
Description of cartoon for those using screen reading software
Therese Coffey is standing opposite a man in a grey suit who is holding a DWP press release. On the wall behind them is a sign that reads ‘DWP press office’. Coffey is saying to him: “So, we don’t have a duty of care but if we did then it isn’t the one that we might not have … got it?!” The man, looking bewildered responds with: “ …er?!”








